Digital Customer Experience Index in the banking industry brings success to Guidance
Testbirds, a test and research company made a survey about the 10 largest banks in Hungary, regarding digital channels, internet bank, mobile bank, IVR, ATM and the website respectively. The research occurred at March 2017. The result shows that banking customers get the biggest customer experience at Raiffeisen Bank. It is a pleasure for us, since the internet bank and mobile bank has the most weight in the result, celebrating the development work of Guidance.